Springer Fachmedien

Responsibilities

• Handling all business processes following media production in the B2B and B2C areas
• Ensuring secure product, monetary and information flows
• Providing full service without any system discontinuations from a single source

Customer

Springer Fachmedien Wiesbaden is part of the widely known scientific segment of Springer Verlag. Its concentrated expertise in the areas of economics, technology and social sciences that is offered in a broad variety of media is unique.

No matter whether it is books, magazines, business services, seminars, trade fairs, conferences or online services – Springer Fachmedien provides its customers with tailored, innovative solutions in the form of media that they prefer. Standing behind this offering are strong publishing brand names like Gabler, Vieweg and Teubner.

For more than 30 years, arvato services has been providing support to Springer Fachmedien along the entire supply chain – from order entry, debit management to physical warehouse management and the connection of virtual Web shops.

arvato services provides the specialized publishing company with exactly the services that are essential for media retail in the era of e-commerce: fast, bundled delivery, expert customer service and access to all business data.

In addition to the world’s leading logistics systems and efficient IT solutions, one of the fundamental success factors in this partnership is our superbly trained employees who enthusiastically support the customer’s business.

As a result, arvato services generates the highest level of customer satisfaction regardless of whether it is pallets filled with a particular bestseller or a single reference book produced on-demand that leave our facilities.

Central activities

• Providing warehouse and distribution logistics for more than 6,000 items at more than 20,000 retailers and more than 300,000 private customers around the world
• Offering highly specialized services for B2B and B2C customers
• Handling invoicing, receivables management including factoring, credit-rating management, del credere and collection
• Conducting information and data management, including for scheduling, sales and marketing
• Delivering comprehensive sales support, including a laptop recording system for the sales force