AGES

Responsibilities

• Developing and implementing a technical solution for a toll-collection system

Customer

AGES is a leading European service provider in contract management, billing and payment transactions for road-usage fees. The company was established in 1994, serves more than 4,000 points of sale today and issues more than 124 million fee receipts.

Since the beginning of the project phase in 2003 to set up the fulfillment involving the toll system for trucks in Germany, arvato services has been working with AGES International as a service provider.

arvato helped AGES with the technical solution and the implementation of the toll-billing system during the entire in project-planning phase. Since the beginning of the productive phase in 2005, arvato has been responsible both for the operation of the system landscape and for provision of daily fulfillment in the white-mail and e-mail channel.

arvato services handles customer data in a highly complex IT process that integrates various systems. Thanks to Web-based document tracing, AGES enjoys total transparency of the processing steps, from the start of data transmission to the handover of mailings to the postal service provider.

To accelerate the billing process, PDFs are sent in addition to physical bills (white mail) once an e-mail address is entered into the system and the recipient explicitly expresses a desire to receive an e-mail. As a result, the recipient immediately obtains his toll documentation and is kept up to date on his trips.

The combination of IT systems and of white-mail and e-mail transmission creates optimal conditions for the customer of AGES because it receives everything from a single source as part of our one-stop shopping concept and can concentrate on its core areas of expertise.

Central activities

• Operating a redundant, fail-safe system landscape with very high availability
• Taking over data management and lettershop tasks including postal-rate optimization
• Performing the daily sending of 100,000 invoices and mailings with about 400,000 pages per month to forwarding companies via the white-mail channel
• Sending 130,000 e-mails in PDF or CSV formats for individual toll-data evaluation
• Processing bills on a 14-day cycle for operators of tollgates
• Operating a Web portal for cash management of tollgate partners
• Providing Web-based reporting
• Offering document tracing on a Web portal