Automotive industry
arvato services has been a partner of the automotive sector for more than 40 years now. This partnership began with logistics services, which included the distribution of marketing material to individual dealers. From there, this relationship has blossomed into a broad spectrum covering physical and electronic logistics, production, customer support and financial services. For instance, owners’ manuals are produced and delivered directly to automakers’ production lines. For luxury vehicles, such manuals can be individually produced, enabling them to contain information that only pertains to the vehicle’s extra features. Such a product – which is more like a marketing instrument than an owner’s manual – can have a print run of one. As a result, arvato produces such manuals with a print-on-demand process. In addition, detailed technical service manuals are made for garages and shipped by digital or physical means.
As one of the largest providers of customer-loyalty systems in Europe, arvato has also developed individual solutions for the automotive industry, including systems that are designed for automakers but can be used on an individual basis by dealers on their customers’ behalf.
Read the customer case studies and see how our solutions work in the real world.